Shipping policy
📦 Shipping Policy – Luma Pet
🛠️ Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Once your order ships, you’ll receive a confirmation email with your tracking details 📩
🚚 Shipping Times
Estimated delivery times:
🇺🇸 United States: 10–15 business days
🇬🇧 United Kingdom: 10–15 business days
🇦🇺 Australia: 10–18 business days
🌍 International: 10–20 business days
⏳ Please note: Shipping times are estimates and may vary due to courier delays, customs, or high demand.
💸 Shipping Costs
Shipping fees are calculated based on your location and will be displayed at checkout 🧾
Estimated shipping rates:
🇺🇸 United States: $5.95
🇬🇧 United Kingdom: £4.95
🇦🇺 Australia: FREE
🌍 International: $6.95 – $12.95
📦 Final shipping costs may vary depending on your exact address, order size, and local carrier rates.
🔍 Order Tracking
Once shipped, you’ll receive a tracking number via email.
📦 Tracking updates may take 2–5 days to appear after shipment.
🛡️ Shipping Protection
Your order is fully protected during transit.
If your package is lost or arrives damaged, we’ll make it right 💙
⚠️ Possible Delays
Delays can happen due to:
• High order volume 📈
• Customs processing 🛃
• Courier issues 🚛
We truly appreciate your patience while your order is on the way!
📍 Incorrect Address
Please double-check your shipping details at checkout.
We’re unable to take responsibility for orders shipped to incorrect or incomplete addresses provided by the customer.
💬 Need Help?
Our support team is always here for you!